Shipping policy

Shipping Policy

Handling Time: Our meticulous handling time spans 1 to 3 business days. During this phase, we thoughtfully prepare and package your order. Once it's ready, shipping is initiated. Note that these timeframes are approximate and may vary based on your location and chosen shipping method. Expect additional delays during busy holiday seasons. We recommend early orders for on-time delivery.

Shipping Rates and Options:

  • Calculated Shipping Rates: Shipping charges will be dynamically calculated and displayed during checkout.
  • Shipping Options: By default, your order ships via Standard Shipping. You have the flexibility to choose an alternative.

Import Duties and Taxes: Import Duties and Taxes: Upon reaching your destination country, your order may be subject to import duties and taxes, including VAT. Please note that Orienvintique is not responsible for these charges; they are the sole responsibility of the customer if applied.

International Shipping: We extend international shipping to the following countries: 

  • United States and Canada
  • New Zealand / New Caledonia / Papua New Guinea
  • China / Japan / Hong Kong SAR / Singapore / South Korea / Taiwan
  • France / Germany / Italy / Norway / Sweden / Switzerland / United Kingdom / Netherlands / Spain

Shipping Costs and Estimated Delivery Time:

United States and Canada: 

  • Free Standard Shipping on Orders Over $250 AUD
  • Standard Shipping on Orders under $250 AUD - Price starts at $21 AUD
  • Estimated delivery time: 10 to 20 business days.

Oceania (NZ / New Caledonia / Papua New Guinea):

  • Free Standard Shipping on Orders Over $200 AUD
  • Standard Shipping on Orders under $200 AUD - Price starts at $17 AUD
  • Estimated delivery time: 6 to 15 business days.

Asia Pacific (China / Japan / HK / Singapore / South Korea / Taiwan): 

  • Free Standard Shipping on Orders Over $250 AUD
  • Standard Shipping on Orders under $250 AUD - Price starts at $18.90 AUD
  • Estimated delivery time: 10 to 20 business days.

Europe (France / Germany / Italy / Norway / Sweden / Switzerland / UK / Netherlands / Spain):

  • Free Standard Shipping on Orders Over $260 AUD
  • Standard Shipping on Orders under $260 AUD - Price starts at $26.40 AUD
  • Estimated delivery time: 10 to 20 business days.

Tracking and Status: Upon shipping, you'll receive an email with a tracking number. Allow up to 48 hours for tracking information to become available.

Delivery Issues and Damages: If your order doesn't arrive within 30 days of the shipping confirmation, contact us with your name and order number. For damaged orders, reach out at info@orienvintique.com with your order number and item photo.

Refunds, Returns, and Exchanges: We accept returns within 30 days of delivery for unused, original condition items. Visit our Exchange & Return section for details.

For additional queries, contact us. Your satisfaction is paramount.

Shipping to P.O. Boxes: Note that certain carriers have P.O. Box limitations. Refer to their policy for clarifications.

Shipping Locations:

  • Oceania: NZ / New Caledonia / Papua New Guinea
  • North America: United States / Canada
  • Asia Pacific: China / Japan / HK / Singapore / South Korea / Taiwan
  • Europe: France / Germany / Italy / Norway / Sweden / Switzerland / UK / Netherlands / Spain