Shipping policy

 

Shipping policy

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Your order processing times are separate from the shipping times.

For calculated shipping rates:  Shipping charges for your order will be calculated and displayed at checkout.  

For shipping options:  Your order will be shipped via Standard Shipping unless you select an alternative.

 

Domestic Shipping Rates and Estimates

We're offer Free Standard Shipping on orders over $100 AUD! For orders under $100 AUD see shipping costs below. 

We ship orders to all of Australia and other countries. For more information, visit the International Orders

 

 Free Standard Shipping Orders over $100 AUD   2-8 business days

 Standard Shipping Orders under $100 – Price starts at $9.30AU  2-8 business days

 Express Shipping Order Under $100 – Price starts at $12.30AU  1-4 business days

All orders are sent via Australia Post and are trackable. You will receive your tracking number once your order has been shipped. 

If you have any further questions, please don't hesitate to contact us.

 

International Shipping 

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Your order processing times are separate from the shipping times.

For calculated shipping rates:  Shipping charges for your order will be calculated and displayed at checkout.  

For shipping options:  Your order will be shipped via Standard Shipping unless you select an alternative.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Orienvintique is not responsible for these charges if they are applied and are your responsibility as the customer.

 

We offer international shipping to the following countries: 

United States and Canada 

Free Standard Shipping on orders over $250AUD. Orders under $250AUD  For information specific to United States and Canada see the sections below for full details. 

- Shipping cost and Estimated Delivery Time -

 Free Standard Shipping on Orders Over $250AUD  6-27 business days

 Standard Shipping on Orders under $250AUD - Price starts at $21AUD  6-27 business days

 

New Zealand 

Free Standard Shipping on orders over $200AUD. Orders under $200AUD  For information specific to New Zealand see the sections below for full details. 

- Shipping cost and Estimated Delivery Time -

 Free Standard Shipping on Orders Over $200AUD  6-27 business days

 Standard Shipping on Orders under $200AUD - Price starts at $18.20AUD  6-27 business days

 

United Kingdom

Free Standard Shipping on orders over $300AUD. Orders under $300AUD  For information specific to Asia see the sections below for full details.

- Shipping cost and Estimated Delivery Time -

 Free Standard Shipping on Orders Over $300AUD 6-27 business days

 Standard Shipping on Orders under $300AUD - Price starts at $26.40AUD  6-27 business days

 


Asia 

Free Standard Shipping on orders over $250AUD. Orders under $250AUD  For information specific to Asia see the sections below for full details. 

- Shipping cost and Estimated Delivery Time -

 Free Standard Shipping on Orders Over $250AUD 6-27 business days

 Standard Shipping on Orders under $250AUD - Price starts at $18.90AUD  6-27 business days

 

Europe

Free Standard Shipping on orders over $300AUD. Orders under $300 AUD  For information specific to Europe see the sections below for full details. 

- Shipping cost and Estimated Delivery Time -

 Free Standard Shipping on Orders Over $300AUD  6-27 business days

 Standard Shipping on Orders under $300AUD  - Price starts at $26.40AUD  6-27 business days

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@orienvintique.com  with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us.

 

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.

 

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, For more information, visit the Exchange & Return 

 

Shipping Locations

All Australia and New Zealand

 

North America 

United States / Canada

 

Asia Pacific

China / Japan / Hong Kong SAR / Singapore /South Korea / Taiwan

 

Europe

France / Germany / Italy / Norway / Sweden / Switzerland